Shipping & Returns

We ship all packages from our Canadian facility via Canada Post, with international shipments also handled by Canada Post.

 

Shipping Schedule

Orders are processed and shipped on business days only, which are Monday through Friday, excluding statutory holidays.

 

Same-Day Shipping

Orders placed before 1:00 pm Pacific Standard Time on a business day will be shipped on the same day, subject to availability.

 

Shipping Rates and Delivery Times

 

Canada

* Standard (ground) shipping: 3-7 business days, $15.00

* Drop-off service (available in select areas of the lower mainland): $10.00

 

International

* Flat rate shipping: 15-30 business days, $22.00

 

Please note that delivery times are estimates and may vary depending on your location and other factors. We will make every effort to ensure timely delivery of your order.

Satisfaction Guarantee

We strive to ensure that our customers are completely satisfied with their purchases. However, due to health and safety concerns, all hair care products are final sale and non-refundable.

 

Store Credit Policy

In lieu of a refund, we offer a store credit for any hair care product purchases. This store credit can be redeemed on future purchases, allowing you to explore our range of products and find the perfect item for your needs.

 

Important Notes

*Please be aware that customs, duties, and taxes imposed by the destination country are beyond our control and are the responsibility of the customer. We recommend reviewing your country's import regulations and taxes before making a purchase.